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Why Submit A Ticket?

Solution Some people want to bypass the support system to access help. Here is the reason you can help us help you by using a ticket:

The ticket system allows us to track your situation from start to finish, in ways that phone or email do not.

First, your ticket stays marked for action until we finish the process, and our staff can effectively work on the situation.

Second, we can forward and assign the ticket to the exact person that needs it. This is a fast process, made most efficient by the ticket.

Third, we have all the information we need through your ticket, so that we can take immediate action without having to respond to you, asking for further information.

I know it seems faster to you to either call or email, but please understand that we do want to provide the best support we can, as efficiently and quickly as possible.

When you call or email, we will need to send you to the support area, so that you can submit a ticket. So, you can skip that process and go straight to the ticket submit process:

Thank you for helping us help you!
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Article details
Article ID: 7
Category: General Question
Date added: 2011-04-24 10:30:42
Views: 2175
Rating (Votes): Article rated 3.6/5.0 (44)

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